Your mission
As a Service Desk Escalation Lead, you will be responsible for managing and overseeing The Escalation process for any Support Issue. This Includes prioritizing and assigning tickets, ensuring timely resolution, and collaborating with teams to address complex issues. A strong communication and problem-solving skills are crucial in this role.
About us
Dynamix provides IT, communication, and cybersecurity services to companies that need practical solutions and responsive support. We’ve been doing this for over a decade, with a global team based in the United States, the Netherlands, the Philippines, and India.
We work with customers in more than 55 countries. Our projects vary, but the goal stays the same: help businesses move forward by making technology work for them.
As a team, we focus on clarity, accountability, and progress. Everyone plays a role in building systems that solve real issues and support long-term growth. We keep communication open, responsibilities clear, and collaboration easy.
If you're looking to work with experienced people who care about doing things right, Dynamix is a place where your skills can make a difference.