Your mission
The Team Lead is responsible for driving communication across the organization and coordinate efforts to resolve issues and ensure that customer needs are met. They take a proactive role in taking the lead in following up with both internal and external stakeholders to gather information, identify solutions, and track progress of all tickets submitted. This individual will lead a team of support specialists and be responsible for providing guidance, support, and direction as needed.
Your profile
Team Leads play a significant role in the closure of all open tickets. They actively drive the communication across the organization by coordinating the needed action to the different support teams. They leave detailed information - instructions, requests and assignments to the thread. They connect users working in the same ticket . They sort out constraints that prevents tasks from being completed, especially the critical ones.
Why us?
An FLS Team Leader acts as a technical support resource working actively on tickets. They apply their comprehensive understanding of both internal and customer processes to resolve technical issues under a time limit. They use their analytical skills to quickly identify and address customer issues in compliance to the company’s standards.
About us
We are a team of seasoned engineers, strategists, and business rock stars who excel in solving complex puzzles. With over a decade of experience in the IT industry, we have been producing and designing innovative full-stack technology services and communication solutions that help companies achieve their goals.
Our global presence spans across multiple countries, including The United States, India, The Philippines, and the Netherlands. We have successfully provided our services in over 55 countries, delivering exceptional solutions that are as smart as they are effective.
We understand the value of technology and how it can transform businesses. That’s why we work closely with our customers to understand their unique needs and deliver tailor-made solutions that exceed expectations.
